Delivery in Kenya — Zones, Fees & Tracking
Zone-based fees, same/next-day Nairobi, tracked upcountry and plain packaging as standard.
Zones, fees & times
Delivery is priced by zone, not by a vague “nationwide” promise. Orders over KES 15,000 are delivered free. Below that, the zone fee is shown before you pay — never added afterwards.
| Zone | Fee | Typical delivery |
|---|---|---|
| Westlands, Kilimani, Kileleshwa | KES 250 | Same day before 2pm, otherwise next day |
| Karen, Runda, Lavington | KES 450 | Next day |
| Nairobi other | KES 300 | Next day |
| Mombasa, Kisumu, Nakuru | KES 450 | 2–3 working days, tracked |
| Other upcountry | KES 450–600 | 2–4 working days, bus parcel or courier |
| Kilimani pickup | Free | By appointment |
First exchange on us within 7 days — see returns & exchanges for hygiene rules and the process.
Cut-off & tracking
Orders confirmed before 2pm on a working day are packed the same day. You receive a WhatsApp confirmation when the order is paid, and a tracking link when it leaves the studio.
Discreet packaging
The outer parcel is plain: no Zaituni branding, no product name, no description on the delivery note. The rider is not told what is inside.
If delivery fails
If the rider cannot reach you, we try once more and message you. If the parcel comes back, we hold it for 7 days and arrange re-delivery at the zone fee.
Upcountry
We use a tracked courier or a bus parcel. You get the courier name and collection point; bring your ID and tracking number.